What incredible service!
What incredible service! From the moment I walked in the door I felt welcome! They had my name on a board welcoming me in for my appointment, the waiting area was very tastefully set up and supplied with a very nice variety of refreshments, and comfortable seating. They have a nice private area if you need to do some work while you are waiting for your vehicle. And in every step of the service I felt comfortable with these mechanics and will definitely return for future service on our family vehicles!
Friendly and helpful people
Friendly and helpful people, fair prices, and great service. I am so happy to have found somewhere I can trust with our vehicles. I love the loaner option as well and they have even dropped off my wife’s car at her office before. I highly recommend them and have never had a bad experience with anyone on the Autohaus Team.
I was very pleased with the service at Autohaus
I was very pleased with the service at Autohaus. Doug is very friendly and personable as is all of the technicians and other front of the house staff. I waited for my Range Rover and was pleased to see a waiting area that was very comfortable and accommodating. TV, fireplace, comfortable seating, coffee and snacks. They were fast with the service and reasonably priced without trying to sell me other unnecessary services. I will definitely return.
This Place is Outstanding
This place is outstanding. They are very straightforward about any repairs to be made. They let you know which problems are urgent and which ones can be put off. Perfect place to go with our older Mercedes which has a lot of things that “could” be fixed. The front desk staff and the mechanics are all friendly and courteous. The waiting area is comfortable, clean, and smells good. No loud noises, music, or tv. And, they have business offices so you don’t have to miss out on a whole day of work. I would highly recommend this place.
Having had a good service experience during my last visit, I brought another one of our cars here for a second opinion on a mechanical issue. Not only did they give honest feedback, but also warned us of some other items that would likely need to be addressed in the coming months before we dumped a lot of money Into an older car. All in all we decided to replace the car, but the level of customer service received on this and all past visits was outstanding.
UNBELIEVABLE SERVICE! In town working and having intermittent issues with my BMW. I found Autohaus during a google search and took my vehicle for diagnosis and repair. I left my vehicle there for 2 days and they were unable to duplicate the issue. Instead of replacing parts that MAY be the issue and charging me. They advised me as to what my be the problem may be and didn’t charge me anything! Its a true repair shop that conducts business with the up most of integrity! Highly Advise using there service!!!
I had a great experience at Autohaus of Raleigh!!! They are super friendly and provided excellent customer service. I found them online after my car had been vandalized and I needed to get my side mirror replaced because it had been stripped. I simply walked in told them what happened, they took a look at my car right then and there. The gentlemen helping me gave me a quote and ordered the parts I needed. I came back 2 days later and they fixed me right up! I will definitely be returning to them in the future should I need their services again.
I dropped by Autohaus last week for a state inspection. A routine service that they don’t even make any money on, but the staff (especially Donna) treated me like royalty! They offered me a tour of the facility, and I met the mechanic who worked on my car and even saw the service bays where my car would be during its short stay. Then I enjoyed the lovely waiting room with free coffee and wifi for the short time it took to inspect my car. It isn’t often that you get wowed by service at an auto repair shop, but this was definitely an A+ experience all the way!